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FAQ
Will I get confirmation of my order?
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
- Our emails might be going to your junk or spam folder
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternate email to sales@layzeeliving.co.uk
What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.
Why do you need my phone number?
Some of our deliveries our couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Is it safe to buy online through your website?
Absolutely. layzeeliving.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
Where do you deliver?
We deliver to the United Kingdom only.
Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.
Do you deliver outside of the United Kingdom?
No sorry, currently we only deliver within the United Kingdom.
How long does it typically take for your products to be despatched?
Usually within 48 hours of processing your order but it can vary for different suppliers.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 4-7 business days, however, some larger items can take longer.
Can my order be delivered to a PO box?
Unfortunately not, we cannot deliver to PO Boxes.
About Layzee Living
We are all about stocking only the very best in quality home & garden products, we carefully vet all new arrivals and only sell those products that pass our very stringent QA inspections. We pride ourselves on our high level of repeat customers who know they can trust us to only supply quality in product as well as customer service.
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© 2025,
Layzee Living.Layzee Living is a trading name of Layzee Ltd, Company. no. 13189846, reg'd address; 85 Great Portland Street, London, W1W 7LT. VAT No. 388 1376 58. Layzee Ltd t/a Layzee Living is an Introducer Appointed Representative of NewDay Cards Ltd for the Newpay finance product provided by NewDay Ltd. NewDay Cards Ltd acts as a credit broker, not a lender. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Finance available from other lenders is not covered by this arrangement. NewDay Ltd and Newday Cards Ltd are authorised and regulated by the Financial Conduct Authority (ref nos 690292 and 682417 respectively).